Black Friday officially kicks off the biggest shopping weekend of the year, and customer service strategist John Tschohl warns small businesses to keep their service foremost during this period.
In most organizations, daily operations are so busy and stressful that showing gratitude is fairly low on the list of priorities. But according to Todd Patkin, cultivating an organizational culture of appreciation can be the best possible strategy for growing your business.
How can a company set up performance standards for new hires and effectively communicate them? Lior Levin offers some tips for this two-step process of creation and communication of expectations.
Google Insights can be an extremely useful tool for those who may be knowledgeable and passionate about a niche, but not about online marketing, says Frank Anderson.
Leading accounting firm Reznick Group’s Growth Markets Practice offers some pragmatic tips to growth-oriented companies.
The 80/20 rule governs all results, including profits from customers, says Betsy Kruger, author of "Top Market Strategy: Applying the 80/20 Rule". When you sort customers by their profitability, this universal law predicts that the top 20 percent of your customers will generate 80 percent of your profit.
Many women aren’t comfortable dealing with negotiations, even when something they really want (and deserve!) is on the line. Vickie Milazzo shares nine tips to help you stop underpricing yourself and start getting paid what you’re worth.
Technology has provided us with an increasing number of ways to share information in the business world. But too often the point gets lost in the shuffle. OfficeMax co-founder, former CEO, and serial entrepreneur Michael Feuer shares seven strategies to make sure communication is clear and to the point for your organization.
There’s never been a better time to make your company the best it can be. If you’re struggling with the right place to start, consider zeroing in on character. Author Dave Anderson shares his thoughts on the business implications of issues like white lies, false impressions, and forgiveness — and explains how to help your entire team make character-driven choices.
Marsha Friedman, CEO of EMSI Public Relations and author of Celebritize Yourself, compiles some interview tips for working with print and online journalists.
It's no secret that certain marketing tricks exist to help separate you from more of your money. Take a look at these 20 hidden marketing techniques designed to make you spend more, and be prepared next time you shop.
Self-employment tax is a mystery to most new small business owners, says Steven Aldrich of online accounting service Outright.But it needn't be - he offers a few tips on self-employment tax for small businesses.
Every leader tells a white lie every now and then, right? Perhaps—but that doesn’t make it okay. Author of How to Run Your Business by THE BOOK, Dave Anderson, says that white lies can do serious damage to your reputation and can lead to much bigger issues down the road.
Founder/CEO/ chairman of Schedulicity, Jerry Nettuno, shares must have tips for small business owners and service providers looking to build credibility in their field.
As a business leader, you don’t always have the luxury of getting all your employees’ input on big-time decisions. Often, you’ve got to make a decision quickly or risk losing the opportunity altogether. Michael Feuer offers advice on how to make profitable mind-to-market decisions without getting sidetracked by consensus overload.
In today’s tough economy, small business owners are faced with the difficult task of doing much more with a lot less. Ed Hess reminds them that even though they might be making cuts to their prices and budgets, now is not the time to start cutting great customer service out of their business plans.
Leading in business is never easy, but if you choose to do it with your head down, blocking out input from employees, you’re making a huge mistake. OfficeMax Founder and former CEO Michael Feuer explains that when you miss out on employee input, you miss out on big-time innovation.
If one of your company's predominate goals is to remain on the cutting edge of innovation, then you are not only going to have to hire some brilliant minds, but you are also going to have to engage your target market.
Leadership and management are two of the most difficult tasks any manager needs to do in today's organization. The new rules of work mandate that hierarchical ways of bossing people around will no longer work. Against such a backdrop, how does one engage one's team members effectively and impactfully?