Professionalisms
How Websites Are Changing And Why This Is Good News For Small Businesses
Fluid Web Works founder Jessica Shailes argues that having a blog, with original, insightful content, can make all the difference for a small business owner.
Nine Ways Power Questions Help Us Build Better Business Relationships
Personal connection, likeability, and trustworthiness are back. They are the new litmus test for doing business. Author and consultant Andrew Sobel says we create these qualities not by knowing the right answers, but by knowing the right questions.
10 Economic Concepts Everyone Needs To Understand
Whether you work as an economist or you try your best to ignore the bad financial news and your bank account, economics is at work in your life. Knowing these concepts will benefit you whether you're 18 or 80 and will help you be a better, more informed consumer and employee.
Does “Maximize Shareholder Value” Really Make Sense?
For decades, maximizing shareholder value has been the core focus for many companies. Dan Adams, president of AIM, says we might have that all wrong. He explains why we should consider moving our focus to understanding and meeting our customers’ needs.
How to Evaluate Your Leadership Style
How do you rate yourself as a leader, asks Ken Blanchard, co-author of "Great Leaders Grow: Becoming a Leader for Life".
[White Paper] 7 Simple Smartphone Privacy Tips
Losing a phone can be disastrous. It's a lot worse if a phone meant for business use is the subject of identity theft. Here are 7 simple smartphone protection tips by identity theft expert John Sileo.
Where’s the Loyalty?*$!
President of OneLife Leadership Jeremy Kingsley recommends how you can get the most out of your team even in the most trying times.
“What the Heck Is Wrong With My Leadership?”
Former executive vice president of Tieto and co-author of "No Fear: Business Leadership for the Digital Age" Pekka A. Viljakainen shares his personal leadership nightmare and how he overcame it.
Social Media – A Marketing Tool To Be Taken Seriously
Social Media expert Marsha Friedman shares tips to gauge whether your business is taking the wrong approach with social media.
What Leaders Can Learn From Tim Tebow
Some of you are Tim Tebow fans and some of you are not - got it. Here are a few things Mark Miller, co-author of "Great Leaders Grow: Becoming a Leader for Life", observed watching Tebow this season that may help you on your leadership journey.
Handling Irate Customers
When dealing with an irate customer, most employees want to turn and run – but service strategist John Tschohl says this is actually a great opportunity to win a customer over for life if you know how to take control of the situation.
Five Digital Marketing & SEO Tactics Every Small Business Should Implement In 2012
Be it from being more engaged and active in the social media landscape, especially on Google+ to focusing a larger effort on mobile and local marketing, there are many ways small businesses can increase their overall digital marketing and SEO strategies with little or no additional cost. Jason Hennessey, CEO of Everspark Interactive, suggests five tactics.
Ten Ways To Keep Cash Flow Problems From Putting You Out Of Business
Cash flows pose an unending challenge to business owners and managers, says Tage C. Tracy and John A. Tracy, authors of "Cash Flow For Dummies®". Read on to learn what you can do to make 2012 the year of the cash flow reboot for your business.
Top 10 Mom Marketing Trends As We Enter 2012
2011 proved a watershed year for recognition of the power of Mom Marketing. As we enter 2012, here’s a Top 10 list of Mom Marketing trends offered by Stacy DeBroff, founder and CEO of Mom Central Consulting.
Vintage Selling Tactics: 6 Ways To Up Your Sales To Baby Boomers
Selling to baby boomers work very differently from selling to Gen X-ers, says Ron Volper, Ph.D., author of "Up Your Sales in a Down Market".
7 Customer Service Trends To Watch And Leverage In 2012
Social media, mobile technologies and altering demographics present businesses of every size with tremendous opportunities, but these actually underscore the importance of getting back to the basics of treating customers as individuals with unique needs, says Richard Shapiro.
8 Ways To Adapt Your Business To The New Normal
Welcome to 2012 and your "new normal" - major regrouping, major renovation, and creating a brighter, less stressful, more optimistic view of the new year. Patricia Sigmon offers 8 ways to get started.
Twelve Ways To Boost Your Etsy Store Sales This Holiday Season
If you own an Etsy store (or any other online shopfront), there’s no better time than the holidays to boost your sales and reach out to new customers. Allison Strine offers advice on how to amp up your marketing and get the attention of holiday shoppers.
[Asia] Getting Cloud Computing Right The First Time
This is the second part of a two-part series covering the 2nd Annual Cloud Computing World Forum – Asia edition which was just concluded at The Mira, Hong Kong on 30th Nov and 1st Dec. For this article, let’s take a look at the challenges facing Cloud adoption that were highlighted during the Cloud Computing World Forum Asia 2011.
6 Landmines To Avoid In Web Development Contracts
Draw up contracts that specifically address these six big questions or you will leave yourself wide open to possible disputes, says Ilene B. Stern.
The Rise Of Cloud Computing
by Yi Ning Lim, marketing specialist at GMO GlobalSign
Cloud computing has become a buzzword in the recent years, with numerous companies providing the technology...
Top Five Ways To Recognize And Appreciate Millennial Workers
How can today’s business leaders and HR professionals handle Millennials and their particular needs? Mike Byam, managing partner at custom employee and service award provider Terryberry, shares some ideas.
20 Best TED Talks For Students Of Social Media
I'm sure we're all aware of the impact that social media has had on the world. Here are twenty TED talks that gives you a unique look into the world of social media.
The Skinny On “Fattening Up” Customers
Once we have acquired our newest batch of customers, how do we fatten them up as much as possible, i.e., enhance their long-term value to the firm, asks Peter Fader, author of "Wharton Executive Education Customer Centricity Essentials: What It Is, What It Isn’t, and Why It Matters".
Keep An Eye On Service During Small Business Saturday, Warns Service Strategist
Black Friday officially kicks off the biggest shopping weekend of the year, and customer service strategist John Tschohl warns small businesses to keep their service foremost during this period.
Tap Into The Power Of Thanks: Six Ways To Improve Your Organization’s Morale, Motivation...
In most organizations, daily operations are so busy and stressful that showing gratitude is fairly low on the list of priorities. But according to Todd Patkin, cultivating an organizational culture of appreciation can be the best possible strategy for growing your business.
How To Create And Communicate Performance Standards In Your Startup
How can a company set up performance standards for new hires and effectively communicate them? Lior Levin offers some tips for this two-step process of creation and communication of expectations.
How To Use Google Insights To Fuel Marketing Ideas
Google Insights can be an extremely useful tool for those who may be knowledgeable and passionate about a niche, but not about online marketing, says Frank Anderson.
Reznick Group: Top Ten Ways To Succeed In An Uncertain Economy
Leading accounting firm Reznick Group’s Growth Markets Practice offers some pragmatic tips to growth-oriented companies.
Flipping Coins For CLV Dollars
Peter Fader, author of "Wharton Executive Education Customer Centricity Essentials: What It Is, What It Isn't, and Why It Matters", says companies ignore customer heterogeneity at their own peril.