The decision to adopt new technology is a big step for any business. It means shaking things up and changing the way you work. There are usually very good reasons to adopt a new system. Perhaps it will improve the efficiency of your outdated systems, provide a new source of leads, or protect your company’s data against cybersecurity risks.
But whatever your reasons, there will always be hurdles to overcome before you can seamlessly integrate this new technology into your business operations. First of all, you need to set up the new system and train your staff to use it. Ideally without hindering your day-to-day performance in the meantime. In the early stages, you may have to deal with mistakes from team members who are still getting their heads around the new way of doing things. And in the worst-case scenario, you could actively get resistance from employees who wish to return to the old methods.
As a leader, your job is to ensure your team embraces the new technology and is fully equipped to get the best results from it. It doesn’t matter whether you are adopting a new CRM system, starting to trade on the crypto exchange at Swyftx, or investing in virtual reality technology. The fundamentals are the same.
To help you make the most of your new investment, here are five key steps to successful technology adoption.
Communicate with your team.
Implementing a new technology that your whole team will need to use is a big decision. If you are upfront about the upcoming changes, your workforce will welcome your honesty and transparency. But if you spring it on them with no warning, they may come to resent you. Communication is key. You should inform them well in advance of the changes and promote discussion about how best to implement it in a way that provides minimal disruption.
Make time for learning.
Everyone learns at a different rate. Some people will pick up the new system straight away, while others may need a lot more time to get to grips with it. Ensure you respect each person’s approach and make plenty of time for training.
Lead by example.
You can’t force your team to adopt a new system without using it for yourself. Go through the changes with your team by taking the training together and leading by example. If you can do it, so can they.
Sometimes all it takes is a little motivation. Give out praise to those who have seen success with the new system or have proved themselves particularly adept at learning how to use it. This will spur your team on to improve their skills.
Reflection is important in all aspects of the business. After some time using the new technology, schedule in a review session with your team to see how things are going. Ask them for their feedback on the new processes. What do they like, and are there any areas for improvement? Crucially, ask them what you can do to make life easier. And if things just aren’t working, don’t be afraid to cut your losses and revert back to the old ways.