As businesses have developed, so has technology and its integration within the industry. There are so many tools that can make things easier on the customer and business side of interaction.
A predictive dialer is one development that can change the game for your company. A predictive dialer is a software or hardware device that can place outbound calls and connect agents on live answer. There are many reasons why your business needs a predictive dialer, so read on to learn about just a few of them.
Automation is a huge part of business innovation.
Companies who are slow to automate parts of their business (whether big or small) are losing money and falling behind their competition. Automation is becoming a greater necessity as technology progresses, and if you can find a way to automate a part of your daily operation, you would be mistaken not to do so. One of the best parts of predictive dialers is that they save a lot of time through automation. This makes them no-brainers when it comes to making high-volume calls of any sort.
Predictive dialers use a form of high-prediction automation that predicts when someone will be able to accept a call. It then dials the number automatically, reducing the chances of the call going unanswered. It also has an algorithm that predicts when the call will or will not be completed, then dials another number. This is a way to cut down time all together when looking to make sales via phone.
It makes your team more productive.
The best part about predictive dialers is that your employees will have way more time to focus on getting better at their actual jobs, since the entire process is automated, saving them the extra hassle while they’re working. This way, your company has more room for growth. There is more time for specialized projects that your team and overall company can work on instead.
Those working with call centers or anything of that nature can have more peace of mind with this software in place. Those in charge of working in this sector of the company have room for working on sales pitches and training opportunities. This is a great time to get your team up-to-par on other aspects of their job description, they now have time to hone in on them.
Predictive dialers maximize call success.
Another benefit of predictive dialers is how precisely they can avoid answering machines. They have the technology to eliminate talking to an answering machine. The software allows them to predict when the phone will be answered by a real person or an answering machine, which maximizes the success rates.
This factor is a game changer in the phone call strategy, since it can start to feel repetitive when humans are involved throughout the entire process. Vendors who do these calling tasks for your company often include machine answering in their accuracy rate, which isn’t necessarily a transparent way to report effectiveness. This technology is near foolproof and something you won’t want to pass up.
These are all reasons you will want to look into hiring an agency that works with predictive dialers. It has the potential to change your business entirely and allow for energy to be more focused elsewhere. Give it a try to see if it works for you.