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Ron Kaufman
Tag: Ron Kaufman
Make ‘Em Say Wow: 11 Tips For Building A Strong Service...
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The 4-Star Turnaround: How A Struggling Island Airline Revolutionized Service
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The Year Of Customer Delight: In 2015, Rewire Your Culture Around...
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Eight Ways To Be A Better Customer This Holiday Season —...
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Are Your Customer Service Scripts Naughty Or Nice? Five Quick Responses...
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10 Tips for Effectively Handling Customer Complaints During The Holiday Rush
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How to Stay On Your Customers’ “Nice” List This Holiday Season
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Why Your Customer Service Overhaul Has To Happen Fast And Furious
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Can You Really Overhaul A Nation’s Customer Service Culture?
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Inside Job: Why Dealing with “Difficult” Colleagues Will Lead to Happier...
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Seven Ways to Take Advantage of the Social Power of Your...
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Eight Ways To Be A Better Customer — And Get Better...
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Taking Service To The Stratosphere: 12 Keys To Creating Uplifting Service...
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Airport Avatar Enters Brave New World Of Customer Service
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Say What? Five Quick Scripts For Responding To Customer Complaints
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Serve Up Satisfaction: 10 Tips For Effectively Handling Customer Complaints
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Recent Articles
Thinking Aloud
Leading Innovation In The Digital Age: A Blueprint For Forward-Thinking Leadership
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Professionalisms
From Freelancer To Founder – Lessons In Leading Creative Teams And...
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Professionalisms
Harnessing Paradox: How To Lead With Confidence Amidst Competing Demands
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