by Chris Byers, CEO of Formstack
According to ServiceNow’s 2017 State of Work study, nine out of ten skilled employees spend too much time on administrative duties. Odds are, that includes you. These numbers include business leaders, who spend as much as two full workdays each week on routine, manual tasks like spreadsheet updates and email.
In a world of technology and innovation, something’s gotta give — and soon. The same ServiceNow study also reports that 86 percent of companies believe they’ll reach their breaking point by 2020 and need greater automation to get work done — with 46 percent believing that breaking point will come as soon as 2018.
With data like that, it’s no wonder organizations are increasingly turning to workflow automation to streamline routine business processes that involve multiple people across various departments, such as budget approvals, reimbursement requests, employee reviews, and project approvals.
Automating workflows is the way of the future — and businesses need to get there as soon as possible. With the availability of online workflow management solutions, there’s simply no reason to continue spending valuable hours on repetitive tasks. Plus, workflow automation can improve your business in a number of ways.
Here are six noteworthy benefits:
#1: Successful Goal-Setting.
Setting goals and working toward them is key to moving your business forward. But many companies set unrealistic goals or fail to properly track goal completion.
Automation tools often come equipped with the ability to attach deadlines and reminders to each step of a process, which allows you to manage progress toward process completion and identify bottlenecks. These features help keep important initiatives on track so you can meet your goals and develop realistic expectations for future goals.
#2: Smooth Communication.
Did you know that office workers spend more than four hours a day tending to their work emails? This is hardly efficient, but many businesses rely on cumbersome email threads and document attachments to carry out essential processes.
With automation, workflow process efficiency is greatly enhanced, allowing for smoother communication and collaboration. When one step of a process is complete, relevant information can be electronically routed to the next person or group automatically, eliminating the need to physically track people down or sift through emails to find what you need. This ensures information gets to the right people, and it cuts down on miscommunication.
#3: Positive Outcomes.
Paper-based processes are largely prone to human error, such as incomplete or inaccurate information, misplaced documents, and mishandling of sensitive data. These clunky, erroneous processes often lead to negative outcomes — including missed deadlines and unhappy employees or consumers—which can be costly for a business.
Workflow automation reduces human error by eliminating manual data entry and making use of verification features that block submission of inaccurate or incomplete information. Additionally, online data security features, such as encryption and user permissions, can be set up to protect sensitive information.
#4: Superior Productivity.
It doesn’t take long for repetitive tasks to bog down a person’s work day, especially if the tasks are part of an offline, manual process. These tasks can be overwhelming and often waste hours of an employee’s day.
86 percent of managers believe automated work processes would increase employee productivity—and they’re right. Workflow automation is essential to helping your organization run more efficiently. The more tasks and processes you can bring online and standardize, the more time you will free up for employees to spend on bigger projects.
#5: Effective Resource Allocation.
Do you struggle to complete projects on time due to limited resources? Managers are tasked with keeping projects moving from ideation through creation, but if not properly planned and timed, projects can get held up by an overbooked person or team.
Workflow automation standardizes and streamlines your processes, which helps with project pacing and gives employees more time to focus on getting the real work done. And this means managers can better divide project tasks among those involved to cut down on bottlenecks, which saves the organization both time and money in the long run.
#6: Business Prosperity.
All of these benefits lead to the biggest game-changer of all: a thriving business. In fact,
highly automated companies are six times more likely to experience revenue growth above 15 percent than companies with low automation. And eight in ten executives believe automation can spur job growth. Thus, automating workflows can cultivate happier employees while saving your company time, resources, and money. It’s a win-win-win-win!
Chris Byers is the CEO of Formstack, an Indianapolis-based company offering an online form and data-collection platform. Prior to Formstack, Byers co-founded an international nonprofit that was built via remote relationships among partners in Europe, Africa, and the United States.