Young Upstarts

All about entrepreneurship, intrapreneurship, ideas, innovation, and small business.

Reinventing Customer Service

What if customer service folks were among the most highly-paid in a business?

Or if businesses hired the best and the brightest to handle customer service?

What happens if customer service personnel are empowered to make decisions?

Would that change the level of customer service?

I reckon it will, but I don’t think this will ever happen here in Singapore.


Daniel Goh is the founder and chief editor of Young | Upstarts, as well as an F&B entrepreneur. Daniel has a background in public relations, and is interested in issues in entrepreneurship, small business, marketing, public relations and the online space. He can be reached at daniel [at] youngupstarts [dot] com.

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