Reinventing Customer Service
What if customer service folks were among the most highly-paid in a business?
Or if businesses hired the best and the brightest to handle customer service?
What happens if customer service personnel are empowered to make decisions?
Would that change the level of customer service?
I reckon it will, but I don’t think this will ever happen here in Singapore.
Daniel Goh is the founder and chief editor of Young | Upstarts, as well as an F&B entrepreneur. Daniel has a background in public relations, and is interested in issues in entrepreneurship, small business, marketing, public relations and the online space. He can be reached at daniel [at] youngupstarts [dot] com.