Using Facebook For Small Business
Over 800 million people are currently on Facebook, so it’s no surprise every business wants to use the social networking site to drive their business. But how do you create a community and engage with them effectively?
Kirby Koo, Manager of Small and Medium Business Growth at Facebook gives us some top tips that will help you get the most out of your business’ Facebook Page.
1. Get To Know Your Fans.
The best way to get your fans to talk about your business with their friends is to understand what they care about. Use Page Insights regularly to track which posts sparked conversations and sharing, then try to keep posting this kind of content.
It’s worth remembering that no matter how engaging your posts are, not all of your fans will see them in their News Feed. To make sure that more people see your posts, you can use Page Post ads which are a great way to reach a wide audience and get more people to Like and engage with your Page. And because these ads are telling people what their friends are Liking and interacting with they are much more effective because of that social context.
2. Stand Out From The Crowd.
Don’t forget that people’s News Feeds contain a lot of information and they are busy so probably won’t have time to read everything. Your posts are a reflection of your business but keep them short and snappy, ideally less than three lines. Pictures are also a powerful way to grab people’s attention so try to include related images when you post.
3. Post Regularly.
It’s important to keep up the conversation with your fans so that you build a real relationship with potential. You wouldn’t stop talking to a friend for six months and then try and start up a conversation out of the blue, so you should treat your Facebook Page in the same way! There are no hard and fast rules for the optimum amount of posts and only you know how often your fans want to hear from you. If you run a small shop for example you may want to post a few times a week when new products come in, however often you decide to post, make sure you post consistently.
4. Start Conversations.
Your Page should be a place for conversations between you and your fans. You can ask people questions and make them feel involved with your decisions. Your Page is a real online community, so you can use it as a way to gather feedback about your business.
Facebook’s Questions feature allows you to ask your fans for ideas about how to improve your business. People can agree with an existing answer with a single click, or add a different response – this is incredibly easy and means your customers can engage with minimal effort. “Fill in the blank” posts can be particularly useful if you want to give your customers a very simple way to engage with your post by asking them to finish your sentence.
5. Reward Your Community.
There are thousands of businesses on Facebook so you need to stand out from the crowd, you could reward your fans for liking your Page by offering competitions and special offers. Think about announcing new products to fans on Facebook before anywhere else, giving fans early access to sales, or posting exclusive photos from events on your Page.
6. Be Relevant.
Your fans will be more likely to notice your business’ Page if you post about relevant issues, post about special offers and mention the issue of the day – whether that’s the Oscars or Mother’s Day.
Daniel Goh is the founder and chief editor of Young | Upstarts, as well as an F&B entrepreneur. Daniel has a background in public relations, and is interested in issues in entrepreneurship, small business, marketing, public relations and the online space. He can be reached at daniel [at] youngupstarts [dot] com.